Refund policy

We accept returns within 30 days of delivery.

To be eligible for a return, the card must be returned in the same condition and with the same protection in which it was shipped, with no new damage, bends, scratches, creases, or other changes to its condition.

HOW TO START A RETURN

To request a return, contact us at support@winstonstcghub.com with your order number and the reason for the return.

Returns sent without contacting us and receiving approval first may not be accepted.

Once your return is approved, we'll provide the return address and shipping instructions. Please package the card securely to prevent damage during return shipping.

RETURN SHIPPING

If the return is due to an error on our part, such as receiving the wrong card, receiving a card damaged in transit, or receiving an item that was not as described, we will cover the return shipping cost and provide a full refund.

For returns for any other reason, the buyer is responsible for return shipping costs. The item must arrive back in the same condition in which it was shipped.

CONDITION & AUTHENTICITY

Our cards are photographed before shipment, and we may compare returned cards with our pre-shipment photos during the inspection process.

We reserve the right to deny a refund if a returned card is not the original item we shipped, has been altered or tampered with, or arrives in worse condition than when it was shipped.

This policy helps protect both buyers and sellers from card swaps, undisclosed damage, and other return issues.

DAMAGED OR WRONG ITEMS

Please inspect your order when it arrives. If you receive the wrong card, a card damaged during shipping, or an item that is not as described, contact us at support@winstonstcghub.com as soon as possible with photos of the item and packaging.

We'll work with you to resolve the issue.

EXCHANGES

We do not offer direct exchanges.

The fastest way to get a different card is to return the original card, once the return is approved, and place a new order for the card you want.

NON-RETURNABLE ITEMS

The following items are final sale and are not eligible for return:

  • Sale and clearance items

  • Gift cards

  • Cards returned in worse condition than when shipped

  • Cards showing signs of tampering, alteration, or damage caused after delivery

REFUNDS

Once we receive your return, we will inspect the item and notify you whether the return has been approved.

Approved refunds will be issued to the original payment method within 10 business days of receiving and approving the return. Your bank or card issuer may require additional time to post the refund to your account.

If you have not received your refund after 15 business days from the date your return was approved, please contact us at support@winstonstcghub.com.